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Unwritten Love - Complete Movie
$15.95

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Frequently Asked Questions

What is the delivery method?
All videos are downloaded to your computer once the payment transaction is complete. You have 7 days to complete the download.

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My download failed....
That does happen from time to time. Thats why we allow you 7 days to download your movie file and you can download it 5 times if you need to. Just remember that after 7 days or 5 times of downloading the movie it will expire and you will no longer have access to it.

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Do I need Broadband or High Speed Internet Access?
Absolutely! Please do NOT purchase a video download if you have a dialup connection.

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How long is each video?
Anywhere from 15 minutes to over an hour on average. We split the longer ones in half for your convenience. Each video has it's own description/preview/order page so check them out.

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How long does it take to download a movie or video from this web site?
That depends on many factors... your connection speed, internet traffic etc. We do operate from a server people tell is is faster than most. A cable modem user in Florida reports a full download in 8 minutes. A DSL user in the UK reports 50 minutes for a complete download. Your time will vary. You might want to plan on an hour and up for your download. Once again it also depends on the size of each video file. The size of each file will appear on the video description page

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Why should I buy a video download on this web site?
Several reasons: * instant access... no shipping time * secure * discrete ... no customs inspections * low price... no shipping costs! * compatibility... no concerns about video tape formats or dvd regional settings! * your mailman doesn't get to see the video first!

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What are the format of the videos on this web site?
All videos on this web site are available in Windows media format. However there are some other formats also available. The availability of different formats will be listed in the description of each individual video listed on the web site. Some formats that you will find thruout the web site will include: IPOD MP4 Quicktime MOV and there are some made just for cell phones.

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How come the video clip I purchased does not have sound
Because when the clip was recorded there was no sound at the time. This is not something that we can control sometimes. There are not a lot of clips on this site that do not have sound. However we have tried to price the ones without sound more then reasonable for your enjoyment. FWIW Lots of our customers have told us it does not matter if it has sound or not because they usually have the sound off on their computer anyhow

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What credit cards or payments are able to be used on this website?
Visa, Mastercard and Discover All Credit Cards are processed through Netcash using secure 129 technology.

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I made a purchase and it went through and was processed just fine but under order status it says pending?
If your went thru ok you will be able to download what you bought no matter what your order status says. Currently that is a small bug that we are working to resolve. We appreciate your business and your pateince

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Will I get anything in the us mail if I sign up and/or place a order on this website? Or will you call me for anything?
No. We will hold our customers information in strict confidence and privacy. Currently we only offer video clips as a downloadable option. So therefore there is no reason for us to contact you ever via phone or US Mail.

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How do I save the video to my hard drive that I purchased?
It all depends on how you have your web browser setup. After you have completed your purchase of a video the link to download that video will be available in your account under orders. When you click that download file link 2 different things will happen depending on your browser settings: 1) When You click the download link you will be prompted to save the video to your hard drive disk. Simply select the location that you wish to save it to. After the download has completed simply browse to the folder you selected to save the file to and use your media player to play the file. 2) When you click the download link the file opens in your web browser window. This behavior is ok. If the file opens in windows media player simply select file from the top left corner of the player and save file as..... or if it opens in web browser again simply select the file save as function from your web browser. If you are still having problems with your downloads please contact us and describe the problem you are having and we will help you out.

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